Contact information

Talk to a human

Email contact@wherewolf.pet or call +32 466 03 78 63. We answer within two working days, in English, French or Dutch.

Where we are

Helflex International S.R.L.
Avenue Molière 510
1050 Ixelles, Brussels, Belgium

Returns

Don't send anything back before emailing us — we'll confirm the address and save you a wasted trip to the post office.

Site publisher

Helflex International S.R.L. (trading as WhereWolf?)
Avenue Molière 510, 1050 Ixelles, Brussels, Belgium
Company number (BCE/KBO): 1015.400.948
VAT: BE 1015.400.948
Register of legal persons: Brussels (RPM/RPR Brussels)

Contact

Email: contact@wherewolf.pet
Phone: +32 466 03 78 63
We answer emails within two working days.

Responsible for content

The management of Helflex International S.R.L., at the address above.

Hosting

This store is hosted by Shopify International Ltd., Victoria Buildings, 2nd Floor, 1–2 Haddington Road, Dublin 4, D04 XN32, Ireland.

Intellectual property

The WhereWolf? name, logo, product designs, photographs and texts on this site belong to Helflex International S.R.L. and may not be reproduced, adapted or used commercially without our written permission.

Applicable law

This site and any sale made through it are governed by Belgian law. Nothing here limits the rights you have as a consumer under the law of your own country of residence in the EU.

Complaints and dispute resolution

Write to us first at contact@wherewolf.pet — most things are solved in a day. If we can't agree, you can bring the matter free of charge to the Belgian Consumer Mediation Service (Service de Médiation pour le Consommateur / Consumentenombudsdienst), Boulevard du Roi Albert II 8 box 1, 1000 Brussels — contact@mediationconsommateur.be — consumerombudsman.be. A list of approved dispute-resolution bodies across the EU is kept by the European Commission at consumer-redress.ec.europa.eu.